Crestwood Online Guest Information

HomeCrestwood Online Guest Information

Welcome to The Crestwood and Snowmass Village. Whether you are here to enjoy the world class slopes of our four mountains or here to experience the unlimited experiences of summer in Snowmass, we hope you find The Crestwood to be the best home base for all of your adventures.

Our staff is here to assist you with a host of services, such as: restaurant reservations, luggage service, transportation to and from the Aspen Airport, wake-up calls, and much more. For more information on our services, please call our Front Desk at extension “0” or 1425.

Below you will find a plethora of information to help familiarize yourself with The Crestwood’s services and amenities along with links to all that Snowmass Village has to offer.

Services

Check-In and Check-Out

Units are guaranteed for check-in at 5:00 p.m. (4:00 p.m. in the summer); check-out is at 10:00 a.m. Your cooperation in observing these times is greatly appreciated.

Bell Service

Our Front Desk Staff is available to help with luggage handling and storage upon request.

Coffee Service

Coffee, tea and hot chocolate are available in the Lobby during operating office hours.

Grocery Service

We are glad to shop for your personal groceries and liquor. We ask that you have your list to the Front Desk prior to 6:00 p.m. the day before you require the service.

Babysitting

Babysitters’ names are available at the Front Desk. Please contact the babysitter directly.

Lost and Found

Please call or stop by the Front Desk.

Postage Stamps

First class and postcard stamps are available for purchase at the Front Desk.

Elevator Access

The Elevator within the Dempsey Building is accessible through the main lobby and an entrance on the first level of property across from the Dogwood and Fir buildings. It may be used to enter the spa and exercise facilities, pool deck, Main Lobby and Independence Room. Stairs are also available to access each of these areas.

Internet Access

The Crestwood offers Wireless Internet access at no charge. Network IDs and passwords for each unit are located on your welcome packet.

Housekeeping

Special maid service is available for owners and their guests upon request. Please notify the Housekeeping Department at extension 1429. All other guests staying 3 nights or more will receive daily maid service.

Office Services

Our Front Desk is pleased to assist you with receipt or transmittal of fax messages, scanning of documents and printing copies for a nominal fee. Our incoming fax number is 970-923-5018.

Amenities

The Crestwood provides roll-away beds, play-pens, baby gates, high chairs, a toddler car seat and limited handicapped equipment upon request on a first-come, first-served basis at no additional charge.

Dry Cleaning

Dry cleaning service is available by contacting the Front Desk at extension 1425.

Safety Deposit Box

Safety deposit boxes are available at the Front Desk. We encourage you to use them. The Crestwood is not responsible for valuables left in your room or in your car.

Shipping and Receiving

The Crestwood can provide you with the shipment or receipt of any boxes, luggage, ski equipment, etc., through either UPS or FedEx. For shipping information, please contact the Front Desk at extension 0 or by dialing 1425.

Parking

The Crestwood parking lots are owned and operated by The Crestwood. All vehicles parked in our lots are required to have a Crestwood parking permit and there is a one vehicle per bedroom limit. Unauthorized vehicles are not permitted in our parking lots.

Parking permits can be obtained at the Front Desk. The Crestwood has the right to tow unauthorized vehicles.

During ski season vehicles must have a Town of Snowmass Village guest permit to park in any of the lettered or numbered town lots. We have Town of Snowmass Village parking permits for sale at the Front Desk.

Amenities

Swimming Pool & Spas

The Crestwood’s pool and spa facility (at the lobby) offers a heated swimming pool, two hot tubs, a steam room, as well as a private massage room. The base of the Ivy building offers an additional slope side hot tub, changing rooms and a scenic sundeck.

Exercise Room

The Crestwood fitness facility, located in the lower level of the Dempsey building, has several types of exercise equipment, including stair steppers, elliptical trainers, treadmills, bicycles, a weight machine, and dumbbells. The steam room and spa treatment room are also located here. The fitness center also offers full bathrooms with showers and towels provided.

Spa Services

Our Spa Treatment Room is available to guests on a first come first serve basis and guests are able to book a preferred therapist or esthetician of their choice. The spa treatment room is located in the fitness center and can be reserved with the front desk at 1425.

Skier Services & Concierge

Located at the base of the Ivy building, our Skier Services area offers slope side ski and snowboard rentals, tunes, and ski/boot storage, provided by Incline Ski & Snowboard Shop. Skier service hours are from 8:00 a.m. to 11:00 a.m. and 2:00 p.m. to 6:00 p.m. They can be reached at extension 1438.

Laundry Facilities

Laundry rooms are located in each of the buildings throughout the property. Washers and dryers are available free of charge for all Crestwood guests; detergent is available for purchase at the Front Desk. Guests can access any laundry room with their room key between the hours of 7:00 a.m. and 10:00 p.m. Please see the property map that you received at check in for individual building location.

Condo Operating Instructions

Fireplace

The gas fireplace is operated by a thermostat located on the wall and is used for desired heating in the living room. Wood is located on the deck for units with non-gas fireplaces.

TV’s

All of the units’ TVs property differ. Please contact the Front Desk for specific operating instructions.

Recycling

The Crestwood encourages you to recycle your plastic, glass, and aluminum containers as well as your newspapers. A receptacle is located in your condominium and will be emptied during your regularly scheduled cleaning. All recyclables may be deposited in the receptacle.

Some Guidelines to Follow:
- Rinse cans, bottles and plastics. Remove lids from bottles.
- Peel metal lining from tops of wine bottles.
- Newspapers, magazines, and regular paper are all acceptable for recycling.
- Other actions that can help preserve natural resources are: turning off unnecessary lights and turning down the heat when it will not affect your comfort.

If you have any questions, please call the Front Desk. Thanks for your help with this environmental concern!

Heaters

Each sleeping area has its own individual baseboard heater operated by the thermostat located in the bedroom. Please use caution when placing objects near or around any of our electrical heaters.

Voice Messaging

New voice messages are indicated by the “Message Waiting” light on your telephone. To retrieve your message(s) press the “Voice Messages” key or dial 1000 on your telephone. Follow prompts for repeating, saving or deleting your messages. For assistance with fax connections please contact the Front Desk.

Dining, Nightlife & Entertainment

The long lineup of Aspen and Snowmass restaurants are always garnering notoriety of travelers and foodies alike as the culinary capital of the Rocky Mountains. Many of these local restaurants embrace locally sourced food made available from the North Fork Valley (Colorado’s most fertile agricultural region) and delivered weekly to chef’s eager to highlight these fresh ingredients into their menus. Each town has its own identity and provides visitors with an attractive mix of dining options.

Snowmass has a more family focused list of offerings including casual pizza parlors, a local BBQ joint, an elegant Italian bistro, high end Mexican cantina, a relaxed soup cafe and high-end steakhouses. Aspen has over 100 bars and restaurants within a 10-block radius and gives visitors a seemingly never-ending list of options that will keep your taste buds entertained during your stay.

Snowmass Dining Options

Aspen Dining Options

Adventures & Experiences

Aspen and Snowmass are gorgeous Rocky Mountain communities offering unique and unparalleled experiences for travelers of all ages. All four seasons provide endless options for adventure and the ability to create lasting memories. The Crestwood in Snowmass offers convenient access to the area’s best activities, whether you seeking thrills on the mountain or looking to get cozy in a hot tub at your luxury vacation rental!

Learn More

Transportation

Crestwood Hotel Shuttles

The Crestwood operates hotel and airport shuttles for guests on request. We service all of Snowmass Village and provide transportation as far as the Aspen Airport, but do not run into Aspen. We ask guests to contact us at 970-923-2450 for Airport pick-up once they land at Aspen Airport. All return Airport Shuttles should be coordinated with the front desk 24 hours prior to departure. Return shuttles leave on the hour every hour (except our first shuttle in the morning that departs at 5:45 AM). All local Snowmass shuttle rides are on request.

RFTA

(Roaring Fork Transit Authority) – Providing bus transportation throughout the Roaring Fork Valley. FREE buses to/from Aspen depart every 30 minutes (:15 & :45) and operate from 6:15 AM to 2:15 AM Daily (Seasonal Routes & Scheduling Subject to Change). For more information on routes, schedules and fares visit: www.rfta.com

Uber & Lyft

Uber and Lyft do service the Aspen Snowmass area, but service and drivers are limited. Check the apps for the most up to date availability.

Learn More

Snowmass Village Shuttle

The Crestwood is located on the #2 Shuttle Route which departs from the lobby every 20 minutes (:00, :20, :40) in the winter and is on request during summer & off seasons. Route & Schedule Information – https://www.snowmasstransit.com/133/Routes-Schedules

The Skittles Gondola

The “Skittles” Gondola a.k.a. The Sky Cab is a small transportation gondola (no lift pass required) that connects the Snowmass Base Village to the Snowmass Mall and runs from 9 a.m. to 10 p.m. in season (seasonal closures).

Taxis, Shuttles & Limousines

There are a long list of transportation services for hire here in Aspen Snowmass. Please reference this list for a comprehensive list of companies and their contact information. https://www.aspenairport.com/parking-and-transportation/ground-transportation/taxis-shuttles-limos

Crestwood Extensions, Emergency Contacts & Local Numbers

House Telephone Operation

Guest Rooms: Dial Condo Number
Local Calls (free): 9 + Number
Long-Distance Calls: 9 + 1 + Area Code + Number
Long-Distance Operator Assisted Calls: 9 + 0 + Area Code + Number
International Calls: 9 + 011 + Country Code + City Code + Number
Long-Distance Credit Card Dialing Information
AT&T: 9 + 1-(800)-CALL ATT
MCI: 9 + 1-(800)-888-8000 + MCI Card Number + Area Code +
Number SPRINT: 9 + 1-(800)-366-2255 + Sprint Card Number +Area Code + Number
There is a $1.00 charge for all operator-assisted, 800, and credit card calls.

Long-distance and operator services are provided by AT&T. Local operator services are provided by CenturyLink. Rates and inquiries on AT&T operator services are available by calling “9” 00 or “9” 1-800-325-0138 or writing AT&T at P.O. Box 16777, Mesa, AZ 85211. Guests have the right to access the long-distance carrier of their choice. Guest may contact their chosen carrier for information on accessing the carrier of their choice. Guests can direct complaints regarding operator services to “FCC Enforcement Division” CCB, Room 6202, Washington, DC 20554.

Crestwood Extensions (From House Phone)

Front Desk: Dial “0” or 1425
Reservations Department: Dial 3000
Housekeeping: Dial 1429
Group Sales: Dial 1403
Maintenance: Dial 1425
General Manager: Dial 1405
Guest Services Manager: Dial 1427
Incoming Front Desk Line (from outside line): 970-923-2450
Reservations Department (from outside line): 1-800-356-5949

Voice Messaging

New voice messages are indicated by the “Message Waiting” light on your telephone. To retrieve your message(s) press the “Voice Messages” key
or dial 1000 on your telephone. Follow prompts for repeating, saving or deleting your messages. For assistance with fax connections please contact the Front Desk.

Wake-Up Calls
Please contact the Front Desk.

Local Activities & Numbers

Aspen Art Museum: 970-925-8050
Please call for a current schedule of kids’ events.
Aspen Recreation Center: 970-544-4100
On Maroon Creek Road could occupy your kids for days with an NHL-sized hockey rink for skating, a 32-foot climbing wall, a huge indoor pool complex with slide, lazy river and fountains.
Camp Aspen Snowmass (Summer Only): 970-923-0570
A day camp for kids, ages 3-10 with games, crafts, and more.
Aspen Snowmass: 970-923-1227
Ski Lessons & on-mountain winter activities. Lost Forest is tucked in among the trees and rocks at Elk Camp on Snowmass are an alpine coaster, zip lines, biking trails, ropes challenges and a climbing wall.
T-Lazy 7 Snowmobile Adventures: 970-925-4614
Maroon Lake Tour, Klondike Tour and Independence Tour
Snowmass Recreation Center: 970-922-2240
The brand new facility on Brush Creek Road has a 2,500 square foot fitness room with MATRIX equipment. Four outdoor, heated pools including wading pool, two-lane lap pool, a leisure pool and hot tub.
Snowmass Lanes and Lounge Bowling Alley: 970-429-8839

Emergency Numbers

Fire: 9-911 and 1425
Ambulance: 9-911 and 1425
Police: 9-911 or 9 923-5330 and 1425
Aspen Valley Hospital: 9-925-1120
Snowmass Fire Department: 9-923-2212
Pitkin County Sheriff: 9-920-5300

Fire Safety & Guest Security

Fire Safety

The Crestwood Condominium Hotel is well equipped with the latest fire safety systems and controls. Smoke detectors, heat detectors, and a water sprinkler system are connected to a central monitoring panel located at the Front Desk.

We ask that you acquaint yourself with the various protection devices as well as the exits in your condominium.

Fire Sprinkler Heads

The sprinklers will spray water on the surrounding area when the temperature around the sprinkler head exceeds a predetermined temperature.

Carbon Monoxide Detectors

There is a carbon monoxide detector located near the ceiling of each condominium in either the hallway or living room. If this alarm sounds, please vacate the unit and contact the Front Desk immediately.

What To Do in the Event of an Emergency

Most importantly, remain calm and rational.

If you sense that there is a fire and have not heard an alarm, immediately call the Front Desk, press “0”, or “9-911”.

If there is a small fire in your unit, immediately call “9-911”, then use the fire extinguisher to douse the fire.

If there is a large fire in your unit, immediately evacuate the unit; pull the pull station alarm located in the first floor stairwell of your building.

If the horns in your unit are sounding, please evacuate the unit immediately and proceed down to the parking lot level away from the front of the building. Await instructions from Crestwood or Fire Department personnel.

Fire Control Devices - Smoke Detectors

The smoke detectors located in your unit will activate the alarms in your unit and at the Front Desk monitoring station when any air-born material permeates through the device, i.e. smoke, dust, etc.

Fire Pull Stations

Pull stations are located in the first floor stairwell in each building.

Tampering: Do Not Remove Detectors!

It is against the law to tamper with any fire protection device. Fines may be imposed to any person or persons caught tampering with any of the fire protection devices.

Guest Security

Your front door is equipped with an electronic lock that automatically locks when the door is closed. There is also a deadbolt lock that can be manually activated by the guest from inside the unit.

Safety deposit boxes are available at the Front Desk, please do not leave cash, credit cards or other valuables in plain view in your unit.

Crestwood Reservations & Sales

Reservations Department

Contact our on-site reservations team to book your next stay at The Crestwood!

Reservations may be made by dialing our toll-free number, 1-800-356-5949, or online to receive the best rates and promotions available. www.thecrestwood.com

Conference and Group Sales Information

Make your meetings or social gatherings more convenient and pleasurable at The Crestwood. Our facilities include two spacious meeting rooms. The Terrace Room includes a full banquet kitchen and can seat up to 70 people. The larger Independence Room provides a contemporary environment, including a stone fireplace, wood paneling, cathedral ceilings, and a service kitchen creating anything from an elegant formal meeting to an intimate gathering. The Independence Room can seat up to 100 people.

The Crestwood can provide you with manicured lawns, patio areas with wildflowers, mountain views and wide open skies, for your meeting or social needs during the summer. Tents are also available.

The Crestwood Conference Staff, including a full time Sales Coordinator, can also offer your group audio-visual equipment, select caterers, and even plan social activities for you.

Please contact the Sales Office for further information. Special Group Rates are available when booking five condominiums or more!